Soranoyu Spa Resort
TEL
TEL

Q&A

About bath

Q
Is the bath open for 24 hours？
A
We currently shorten our business hours. Please check the web page for more information.
Q
What is morning bath?
A
Only overnight guests may use the artificial Onsen in the morning between 5:00 and 7:45.
Q
Do you have time limit?
A
We don’t have time limit in “Bedrock bath (Unlimited Bath)” plan but if your plan is “Bath” plan, you have a 3-hour time limit.
Q
How old is it possible for children to soak in the bath?
A
Even children under elementary school age or those who don’t finish potty training can use the private onsen. Children above 3 years old who have finished potty training can use the public bath on the 3rd floor. But, children under 3 years old OR those who are not potty trained are not allowed to use it.
Q
How old is it possible for children to take a bath on the opposite sex side?
A
Please refrain from mixed bathing for children over 7 years old or over 120 cm tall.
Q
Can I bring a book into the bathroom?
A
Please do not bring books, smartphones or mobile phones into the bathroom.
Q
Are there any restrictions on tattoos?
A
Those who are with tattoos small enough to be hidden in the palm of your hand, can use the bathing facilities on the 3rd floor. Even if you have a large tattoo, you can use the private rooms on the 2nd floor (reservation required). Please see the related page for detail.

About meals

Q
Is it possible to take only a meal?
A
You can use our restaurant, “Ama No Gawa” without entry fee.
Q
Is there a private room in the restaurant?
A
If you have more than 10 people, we can provide a tatami room with partitions. For smaller groups, we recommend using a private room (additional fee required).
Q
Can you accommodate food allergies?
A
If you inform our staff when you order, we will do our best to accommodate your needs. If you have severe symptoms, please contact us before your visit.
Q
Do you have halal foods?
A
Sorry, but we do not provide Halal food.

About banquet

Q
Can I have a banquet while staying overnight?
A
We offer great value plans that include a stay at our capsule hotel. Please note that banquet reservations need to be made at least 3 days in advance.
Q
Can we have karaoke at the banquet?
A
You can enjoy it in the KARAOKE rooms.
Q
How many people can attend the banquet, from minimum to maximum?
A
The banquet course can be ordered from 4 people. You can accommodate up to 30 people at “Ama No Gawa”, and up to 40 people if you use the meeting room.
Q
 If I hold a banquet in the private rooms, will there be a room charge?
A
 In addition to the cost of food and drink, there will be a room charge.

About private spa and room

Q
Is the private bath in the private room a natural hot spring?
A
Yes, it’s a natural hot spring with water flowing directly from the source.
Q
Can anyone use the private room?
A
Any of our guests who are with entry plan can use it. (Reservation required)
Q
Is the price the same no matter how many people use it?
A
As it’s a room rental, the fee is the same regardless of how many people use it. However, if the number of users clearly exceeds the capacity, we would consider it a nuisance and deny usage.
Q
Do you provide futons when using the private room?
A
Futons are included in the accommodation plan.
Q
How many people can use the private room?
A
We recommend up to about 8 people for the room “Sora”, which is 7.5 tatami mats in size, and up to about 6 people for the room “Umi”, which is 6 tatami mats in size. For overnight stays, each room can accommodate up to 4 people.

About capsule hotel

Q
Can I stay for two or more consecutive nights?
A
We’re sorry, but we don’t offer plans for consecutive nights. You will need to settle your bill and check in again. Also, please note that you cannot leave your belongings in the capsule room outside of your usage time.
Q
Is it possible to extend my checkout time?
A
The latest checkout time is 9 am. After settling your bill, you will need to check in again.
Q
What are the hours of operation for the capsule room?
A
The hours are from 5:00 pm to 9:00 am the next day.
Q
Can I use the onsen before checking in to the capsule room?
A
If you arrive early, you can use the facilities such as the onsen, stone-sauna, and nap room area until the capsule room is ready.
Q
What room facilities are in the capsule room?
A
The room has a 100v power outlet and a secure luggage locker with dial. There is also a powder room in the capsule hotel area. Please see the related page for detail.
Q
Can minors stay alone?
A
We’re sorry, but we do not allow unaccompanied minors.
Q
Can my child and I share a room?
A
We’re sorry, but we do not allow sharing of a capsule room. If you need to share a bed with your child, please use the private room.
Q
Is there a cancellation fee?
A
Yes, cancellation fees are imposed based on the cancellation policy of the booking site.

Access

Q
My navigation leads me to a completely different place, what should I do?
A
When you enter the address (27-1 Koyama Shinden, Shibayama Town, Sanmu County, Chiba Prefecture), you might be guided to the runway. If you enter the facility name, you might be guided to the back gate. If you set your navigation to the nearest station, Shibayama Railway’s “Shibayama Chiyoda Station”, you can reach smoothly. Also, if you search for “Soranoyu Spa Resort” on Google Maps, the correct route will be displayed.
Q
What are the modes of transportation available?
A
You can reach us by car, train, free shuttle bus, or public bus. For details, please see the access page.
Q
Do you have a pick-up service?
A
Currently, we do not provide a free pick-up service. If you live nearby and plan to use our facility for a large gathering, please consult with us.
Q
What time is the shuttle bus from the airport?
A
The free shuttle bus stops are located at lane 23B at Narita Airport Terminal 2 and stop 18 at Terminal 3. The travel time is approximately 10 minutes. Please see the access page for the timetable. (The bus does not stop at Terminal 1)
Q
Can I ask to call for a taxi or a chauffeur service?
A
Please call the designated driver service yourself. The contact information for taxi and designated driver companies is available at the front desk on the first floor.
Q
Can I park a bus or a large truck?
A
We do not have parking spaces for buses or large trucks.
Q
Can I park a camper van?
A
If it fits within the parking section, it’s possible. As there are no dedicated parking spaces, please park in a location that will not inconvenience other customers. We recommend the parking lot on the west side of the building, which is closer to the outdoor toilet.
Q
Is there a discount on parking charges?
A
If you are using our facility, parking is free for 24 hours, so please bring your parking ticket to the front desk.

About payment

Q
What type of payment method is accepted?
A
We accept cash, credit card(Visa, Master JCB, Unionpay, AmericanExpress, Diners, Discover) and e-money(ID, Edy, Waon, QUICPay etc).
Q
Is it possible to go out and re-enter?
A
Yes, but you need to pay your bills first at the front desk. And please inform the front desk about your re-entering admission when you return.
Q
I’d like to go to the BMM massage center or to the golf studio in the annex.
A
We will lend you sandals to go out, so please come to the front desk.

Others

Q
Can I use the conference room in trainings and seminars?
A
Yes. We can also offer plans including meals and accomodation.
Q
Can I bring foods and drinks?
A
You can bring your own foods and drinks but eating and drinking them is not allowed inside the facilities.
Q
Can I bring books, cell phones, or drinks into the stone sauna?
A
Please refrain from bringing books into the stone sauna. You can read manga books on the second floor (excluding the stone sauna). You can bring your mobile phone and any PET bottles purchased within the building.
Q
Do you have closed days?
A
We don’t have regular holidays, but there may be times when we are closed for facility maintenance. If a closure day is confirmed, we will announce it on our website and social media.
Q
Is there a place to rest?
A
Anyone who have checked in with an entry plan can use the second floor. Also, customers wearing indoor clothes can use the Nap room for free.
Q
Do you have a smoking area?
A
An outdoor smoking area is available next to the flapper gate on the first floor from inside the building. There is also a smoking area next to the BMM Sports Massage Center.
Q
Do you sell cigarettes?
A
We do not sell cigarettes.
Q
Do you have diaper changing sheets or nursing rooms?
A
We have diaper changing sheets, but we do not have a nursing room. If you have an infant, we ask that you use the private room.
Q
Do you have lockers for storing luggage?
A
We do not have lockers. Please use the luggage storage area next to the front desk.
Q
Do you have a free Wi-fi?
A
We provide free Wi-Fi.
Q
Can you ship a home delivery of packages or luggages?
A
We can assist you at the front desk.
Q
Can I send my luggage before my stay?
A
We can only accept locked suitcases, etc. We cannot accept anything other than bags and suitcases (such as musical instruments, golf bags, surfboards, etc.). Please note that the storage location will be the luggage storage area on the first floor. Please inquire in advance for details about conditions.
Q
Can I use a wheelchair inside the building?
A
Wheelchairs can be used, but we ask that you be accompanied by an assistant.
Q
Do you have indoor wear for children?
A
We have indoor wear for children, but they are one size for people about 120cm tall.
Q
Is there a kid’s room?
A
Sorry but we don’t have a kid’s room.
Q
May I take my pet together?
A
Sorry but we don’t allow any pets inside the facility.
Q
Is there a convenience store or ATM nearby?
A
The nearest FamilyMart Shibayama Osato store is a 3-minute walk away. Go right from the back of the annex golf studio, proceed straight down the alley for about 200m, then follow the sidewalk to the right for about 100m along the road at the end.
Q
Do you lend out chargers for mobile phones and smartphones?
A
We do not rent out chargers.
Q
Can I charge my laptop computer or my phone?
A
You can use it at each reclining chair in the resting place on the second floor, in each room of the capsule hotel, and at the counter seats of the restaurant Ama No Gawa.
Q
Are you open all year round?
A
The business hours may change due to maintenance, self-imposed business restrictions, weather, etc. Also, the business hours of each tenant store are determined by each store, so please check our homepage for details.
Pagetop